How to be a great sales person using rapport

[Amy]

Rapport can be used in many ways, including sales.

Have you ever wanted to boost your sales, make more money, have more clients, have more referrals, give something away, or anything else pertaining to your work?

Here are some techniques you can use to help increase your business in any capacity.

Mirroring:
Mirroring is when you are sitting across from someone and when they take a drink from their cup, you also take a drink from your own cup, they sit with their legs crossed and you either have your arms or your legs crossed too, they are sitting relaxed and you are too. These are just a few examples, but you mirror them to an extent where it happens naturally that you follow their moves. If it's too obvious and un-natural, they may be on to you and it may irritate them.

Using certain words in conversation:
When we talk, we use certain words or phrases, which come naturally to us at that time. We also use words we grew up with, ones we know, or know how to use. Depending on how we take in information, we use different words describing who we are.

For example, if you know someone who works with their hands alot in their line of work, they are probably kinesthetic and will use words describing how things "feel." The words associated with kinestetic people are feel, know, understand, and other similar words. People who are visual may use words like see, look, visualize, envision, and others related to the eyes. People who are auditory may say words like hear, listen, and others.

Matching voice:
Think of a time when you were talking to someone else and they were either talking much faster or much slower than you talk. Was it uncomfortable? To many of us, it is quite uncomfortable.

The other person will always get along with someone who matches their tonality and tempo or speed of their own voice. We like talking to others who sound a lot like ourselves. It may be hard to talk like someone else, but try it out the next time you are talking to someone who is using a different style with their voice.

Listening:
Rapport listens to the other person verbally and non-verbally in all ways. From the words we say to the movement our body makes, it all means something. Picking up on the smallest changes in the other person can give you an idea of what they are really thinking or saying. We must first get a base reading from the other person first so we know when a change has been made and what it actually means.

These things happen naturally over time. So now that you have heard of them, just be aware of it the next time you are selling anything to anyone. Start noticing everything about them, about yourself, and how you are responding to or with them.

Here are a few more tips when selling. Make sure you have eye contact and be honest with them. Only sell someone something you know they can use or want. Let them talk about themselves, they don't want to hear about you. As they talk, you will learn if they need or want what you have to offer.

[Lisa]

I've tried voice matching and it seems to work really well! Thanks for the great tips!